Support
Write to support@codecraftednexusllc.com and a person will answer. Here are the common questions.
How do I sign in?
Enter your email in the app and we send you a short code. Type the code in and you are signed in. There is no password. New and returning users use the same screen.
I did not get my code.
Check your spam folder first, and make sure the address is spelled correctly. Codes can take a minute to arrive. If you ask for a new code, use the newest email, because older codes stop working. Still nothing? Write to us.
How do I use an activation key?
Sign in, then open your account and enter the key in the box that says Activation key. A key can be used once. It adds your plan or your import hours to your account. Keys look like XXXX-XXXX-XXXX-XXXX, and dashes and capital letters are fine either way.
My key says it was already used.
Each key works once. If you did not use it yourself, write to us with the email you bought with and we will look into it.
How many computers can I use?
Free includes 1 device, Pro 3, Church 5 and Church Plus 10. You can remove a device from your account to make room for another.
Where are my recordings kept?
Your original files stay on your computer. A smaller compressed copy of the audio is uploaded so it can be transcribed and searched. You can delete everything from the app.
Why does it say "Not in your library"?
HeedKeep answers only from the sermons you have added. If a topic was never spoken in them, it says so instead of guessing.
What does "Suggested" mean?
It marks anything HeedKeep wrote to help you study, like a discussion question. It is not something the speaker said.